Frequently Asked Questions

Answers to common questions!

1) How long will it take for my order to get to me?

Most orders are delivered within 7-14 days. We have partnerships with suppliers all over the world, and in some cases shipping may take a bit longer.

Your tracking information is sent to the email address you provided during checkout. 

2) I don't see the size / color I want.. can you order it for me?

Absolutely! Send us a Special Request and we’ll get it done for you.

3) I'm looking for something in particular... can you do special requests?

We do Special Requests all the time! Send us a message to let us know what you need and how to contact you. 

4) My item didn't fit the way I wanted it to, can I return it?

Absolutely- log in to your My Merchant account and click on ‘Start Return’. You’ll receive a pre-paid postage label to mail your item back to us. 

5) Can I order as a gift? 

Got a birthday or holiday party coming up? Let us take care of the details! We also offer electronic Gift Certificates for that special someone who’s hard to shop for! 

6) Can you ship to a different address than my billing address?

Not a problem- just designate a shipping address during checkout. 

7) How long will it take for my refund to hit my bank account?

Banks typically process refunds within 3-5 business days, but there are some that can take longer.