Shipping Policy

Our Order Processing Team strives to provide 5 star service with every order. We will make every effort to achieve customer satisfaction.  

 

SHIPPING & DELIVERY POLICY
Last updated May 18, 2023
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://twmerc.com/pages/billing-and-terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard shipping on Orders greater than $75, excluding over weight and large items (such as furniture and appliances). 
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
 Standard
3-14 days 		Expedited
3-5 days
1 lb
 0 9.99
5 lbs
 9.99 16.98
10 lbs
 16.98 24.98
20lbs or greater
 35 Determined by carrier
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
Once your order is received by the shipping carrier and a tracking number issued, you will receive tracking information at the email address you provided during checkout.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Standard shipping is valid on international orders.
For information about customs process:
  • Email orders@twmerc.com
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
We do not ship items that are restricted based on postal classifications (i.e.: firearms, liquids, perishables, etc)
We do not ship items that are restricted based on national, local, regional laws. If we discover that any item in your order is restricted from being delivered to your designated address based on these conditions, we will notify you by email.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://twmerc.com/pages/return-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
  • Phone (Toll free): 1-844-4TW-MERC. (1-844-489-6372) 
  • Email: orders@twmerc.com

 Force Majeure.

Timberwolf Mercantile Co takes no responsibility for any product damage or shipping delay caused by the act of God, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Timberwolf Mercantile Co will notify you by the contact methods listed on your order. 

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